Refund policy

At Muna Hair, we want you to love your hair. Because our products are hair extensions and wigs — items that come into direct contact with skin and hair — we follow strict return guidelines to maintain hygiene and quality standards for all customers.

To be eligible for a return, your item must be:

• Unopened, unused, and in its original packaging

• Returned within 7 days of the delivery date

• Accompanied by proof of purchase (order number or receipt)

Bundles, wigs, closures, and frontals that have been worn, brushed, cut, coloured, styled, or had any packaging removed are final sale and cannot be returned or exchanged due to hygiene and quality-control reasons.

• Custom or made-to-order wigs

• Any hair that has been altered in any way (cut, dyed, styled)

• Sale or clearance items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at hello@munahair.com with your order number and photos of the issue. We’ll make it right with a replacement or refund, at no cost to you.

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are processed back to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

We’re happy to offer an exchange for a different texture or length, provided the item meets the eligibility criteria above (unopened, unused, within 7 days).

Email us at hello@munahair.com with your order number and reason for return. We’ll provide instructions on how and where to send your item.